Move your data to a new computer on Lanzarote

Everything I can: files and photos, email, browser bookmarks and saved passwords, app data, licences and settings. Tell me how you work and I will make sure the parts that matter come across, not just the Documents folder. Apps sometimes need to be reinstalled separately

Yes. Files, photos, email and bookmarks move across both directions. Some Windows-only programs have no Mac equivalent, and I will tell you which, along with what replaces them, before you commit.

Then getting the data off comes first, before it stops booting entirely. If a drive is genuinely failing, we will copy it to a healthy drive first, before any other work starts.

I can't always promise an instant reply, but it's typically the same day, often within a few hours, and often outside normal business hours. Tell me your deadline and you get a realistic answer on whether I can meet it.

Upfront payment confirms the job and I reserve a time slot for you. You receive a transparent estimat, no part of the cost is hidden.

Both. I issue a proper Spanish invoice in my own name (NIF-supported, 7% Canary Islands VAT/IGIC included), which is easily claimable as a business expense.

You get a realistic estimate of success before we start, and I do everything I can to make it work. However, as a general rule, time worked is time billed regardless of outcome, and travel, sourcing and delivery are part of the agreed price. If the estimate changes while I work, you hear about it immediately and get to choose whether to continue or not.

A €50 call-out fee anywhere on the island, then €1.50 per minute of work. Residents get 25% off, and there are discounts for larger or recurring jobs. You get an upfront estimate and will be updated immediately should the estimate change.

I do not put any markup on the hardware I purchase for you: you get the original receipt from the store in your name or your company's name. As a consequence, I do not handle any resulting warranty issues. If it turns out the hardware purchase has a manufacturing defect, the store or manufacturer is responsible. While I will of course help you sort out the issue, I am not liable for the warranty in any way.

The whole island. Travel is included in your estimate. There's a single €50 call-out fee wherever you are on Lanzarote. The call-out fee does not apply when the job is remote.

No. We can meet wherever you want, including in a cafe, coworking space, or any other public place. Whatever works best for you.

Absolutely. A son or daughter often books the visit and settles the estimate, and I keep them updated if they would like.

I can help you in English, German, Finnish and Spanish.

Once an appointment is booked, cancellation fee is €50 - I have to make time, arrange travel, and reject other jobs.

Cash, all major cards including Mastercard, Visa and Maestro, and mobile wallets such as Apple Pay, Google Pay and Samsung Pay, in person. For remote work you can pay by bank transfer or a Stripe payment link. I'm a registered Spanish autónomo, so you receive a proper invoice including 7% Canary Islands VAT (IGIC).