Virus and malware removal on Lanzarote

No. Those "your computer is infected, call support" messages are the scam itself. Do not call and do not let anyone take remote control. Close the machine down and message me what you saw.

I can remove the malware and secure the machine. Whether the locked files themselves are recoverable depends on the specific case, and I will give you a realistic estimate beforehand. Never pay the ransom before getting advice.

Yes, both. Macs get malware and scams too, and the cleanup approach is the same: secure the data, remove the threat, verify it is gone, lock the accounts back down.

I can't always promise an instant reply, but it's typically the same day, often within a few hours, and often outside normal business hours. Tell me your deadline and you get a realistic answer on whether I can meet it.

Upfront payment confirms the job and I reserve a time slot for you. You receive a transparent estimat, no part of the cost is hidden.

Both. I issue a proper Spanish invoice in my own name (NIF-supported, 7% Canary Islands VAT/IGIC included), which is easily claimable as a business expense.

You get a realistic estimate of success before we start, and I do everything I can to make it work. However, as a general rule, time worked is time billed regardless of outcome, and travel, sourcing and delivery are part of the agreed price. If the estimate changes while I work, you hear about it immediately and get to choose whether to continue or not.

A €50 call-out fee anywhere on the island, then €1.50 per minute of work. Residents get 25% off, and there are discounts for larger or recurring jobs. You get an upfront estimate and will be updated immediately should the estimate change.

I do not put any markup on the hardware I purchase for you: you get the original receipt from the store in your name or your company's name. As a consequence, I do not handle any resulting warranty issues. If it turns out the hardware purchase has a manufacturing defect, the store or manufacturer is responsible. While I will of course help you sort out the issue, I am not liable for the warranty in any way.

The whole island. Travel is included in your estimate. There's a single €50 call-out fee wherever you are on Lanzarote. The call-out fee does not apply when the job is remote.

No. We can meet wherever you want, including in a cafe, coworking space, or any other public place. Whatever works best for you.

Absolutely. A son or daughter often books the visit and settles the estimate, and I keep them updated if they would like.

I can help you in English, German, Finnish and Spanish.

Once an appointment is booked, cancellation fee is €50 - I have to make time, arrange travel, and reject other jobs.

Cash, all major cards including Mastercard, Visa and Maestro, and mobile wallets such as Apple Pay, Google Pay and Samsung Pay, in person. For remote work you can pay by bank transfer or a Stripe payment link. I'm a registered Spanish autónomo, so you receive a proper invoice including 7% Canary Islands VAT (IGIC).